Privacy Policy

1. Introduction

Divergent Decks respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.divergentdecks.com (the “Site”) and make purchases through our online store.

Please read this Privacy Policy carefully. By using our Site, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our Site.

2. Information We Collect

We collect several types of information from and about users of our Site.

2.1 Personal Information You Provide

When you use our Site, we may collect personal information that you voluntarily provide, including:

Account Information:

  • Name
  • Email address
  • Username and password
  • Phone number
  • Date of birth (if required)

Order and Payment Information:

  • Billing address
  • Shipping address
  • Payment card information (processed securely through our payment processor)
  • Purchase history
  • Order details

Communication Information:

  • Information you provide when contacting customer service
  • Product reviews and ratings
  • Survey responses
  • Newsletter subscriptions

Optional Information:

  • Preferences and interests
  • Demographic information

Social media profiles (if you connect them)

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information:

Device and Usage Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Pages viewed and time spent on pages
  • Links clicked
  • Referring website addresses
  • Date and time of visits

Location Information:

  • General geographic location based on IP address
  • Precise location (only if you grant permission)

Cookies and Tracking Technologies:

  • Cookies (small data files stored on your device)
  • Web beacons and pixels
  • Local storage
  • Session information

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 To Provide Our Services

  • Process and fulfill your orders
  • Create and manage your account
  • Process payments and prevent fraud
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support
  • Respond to your inquiries

3.2 To Improve Our Services

  • Analyze usage patterns and trends
  • Conduct research and analytics
  • Test new features and functionality
  • Monitor and improve Site performance
  • Personalize your experience
  • Develop new products and services

3.3 For Marketing and Communication

  • Send promotional emails and newsletters (with your consent)
  • Display personalized advertisements
  • Conduct surveys and promotions
  • Send product recommendations
  • Inform you about new products, services, or features

3.4 For Legal and Security Purposes

  • Comply with legal obligations
  • Enforce our Terms and Conditions
  • Protect against fraud and abuse
  • Investigate security incidents
  • Defend our legal rights
  • Protect the safety of our users.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information includes:

  • Contractual Necessity: Processing necessary to fulfill our contract with you (e.g., processing orders)
  • Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving services, fraud prevention)
  • Consent: Processing based on your explicit consent (e.g., marketing emails)
  • Legal Obligation: Processing necessary to comply with legal requirements

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. We use cookies and similar technologies to enhance your experience.

5.2 Types of Cookies We Use

Essential Cookies:

  • Required for the Site to function properly
  • Enable shopping cart and checkout functionality
  • Remember your preferences during a session

Performance Cookies:

  • Collect information about how visitors use our Site
  • Help us improve Site performance
  • Examples: Google Analytics

Functionality Cookies:

  • Remember your preferences and choices
  • Personalize your experience
  • Save login information

Marketing/Advertising Cookies:

  • Track your browsing habits
  • Display relevant advertisements
  • Measure advertising effectiveness
  • Examples: Facebook Pixel, Google Ads

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

To manage cookies:

  • Browser settings: Most browsers allow you to refuse or delete cookies
  • Opt-out tools: Visit aboutads.info or youronlinechoices.eu
  • Do Not Track: We respond to Do Not Track signals [or: We do not currently respond to Do Not Track signals]

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers (e.g., USPS, FedEx, UPS)
  • Email service providers
  • Cloud hosting services
  • Analytics providers
  • Marketing platforms
  • Customer service tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

6.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

6.3 Legal Requirements

We may disclose your information:

  • To comply with laws, regulations, or legal processes
  • To respond to government requests
  • To enforce our Terms and Conditions
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activity

6.4 With Your Consent

We may share your information with third parties when you provide explicit consent.

6.5 Aggregated Information

We may share aggregated or anonymized information that cannot identify you individually.

7. International Data Transfers

If you are located outside [YOUR COUNTRY], please note that your information may be transferred to, stored, and processed in [YOUR COUNTRY] or other countries where our service providers operate.

We take appropriate safeguards to ensure your information receives adequate protection, including:

  • Standard contractual clauses approved by the European Commission
  • Privacy Shield certification (where applicable)
  • Other approved transfer mechanisms

8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 General Rights

Right to Access: Request a copy of the personal information we hold about you

Right to Rectification: Request correction of inaccurate or incomplete information

Right to Deletion: Request deletion of your personal information (subject to certain exceptions)

Right to Restriction: Request that we limit how we use your information

Right to Data Portability: Request a copy of your information in a structured, machine-readable format

Right to Object: Object to our processing of your information for certain purposes

Right to Withdraw Consent: Withdraw consent for processing based on consent (without affecting prior processing)

9.2 Additional Rights for California Residents (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your rights

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within [30] days. We may require verification of your identity before processing your request.

10. Marketing Communications

10.1 Email Marketing

With your consent, we may send you promotional emails about new products, special offers, and other updates.

To unsubscribe:

  • Click the “unsubscribe” link in any marketing email
  • Update your preferences in your account settings
  • Contact us at roni@divergentsupport.com

10.2 SMS Marketing

If you opt-in to receive SMS messages, you may receive promotional texts. Standard message and data rates apply.

To opt-out: Reply STOP to any SMS message or contact us at info@divergentdecks.com

10.3 Push Notifications

If you enable push notifications, we may send you updates and offers. You can disable these in your device settings.

11. Data Security

We implement appropriate technical and organizational measures to protect your information:

Security Measures:

  • SSL/TLS encryption for data transmission
  • Secure payment processing (PCI DSS compliant)
  • Encrypted data storage
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Important Note: While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

12. Children’s Privacy

Our Site is not intended for children under the age of [13/16]. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

13. Third-Party Links

Our Site may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we use may include:

  • Social media platforms (Facebook, Instagram, Twitter)
  • Payment processors
  • Analytics providers (Google Analytics)
  • Advertising networks

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Site.

We will notify you of material changes by:

  • Posting a notice on our Site
  • Sending an email to your registered address
  • Updating the “Last Updated” date at the top of this policy

Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Divergent Support Services
Email: roni@divergentsupport.com

For EU Residents

If you are in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

For California Residents

California residents may contact us using the information above to exercise CCPA rights.

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.